Shipping policy

Ezidri Shipping Policy — Last updated: 12 July 2026

Dispatch. New Zealand orders are picked and packed from our Tauranga warehouse. Orders received before 12:00pm (noon) on a business day are dispatched the same day, where possible. Orders placed after 12:00pm, or on a weekend or New Zealand public holiday, are dispatched on the next business day. While we make every effort to dispatch same-day as described above, this is a target and not a guarantee — dispatch may occasionally take a little longer during busy periods, stock checks, or circumstances beyond our control.

Delivery. Shipping rates are calculated and displayed at checkout. All shipments are sent tracked, and tracking details are emailed to you once your order has been dispatched. Once an order has been handed to the courier, delivery is in the courier's hands. We cannot guarantee delivery or transit times once a parcel is with the courier company, as this is outside our control. Any estimated delivery times are indicative only.

Australia. We are expanding into Australia shortly. Australian orders will be fulfilled from a local Australian fulfilment centre, with shipping rates shown at checkout. The same principles apply — we dispatch as promptly as we can, but cannot guarantee courier transit times once an order has shipped.

International / Europe. Sales into the European Union are handled through a separate Ezidri website with its own shipping terms. If you are ordering from outside New Zealand or Australia, please contact us before ordering.

Lost, delayed or damaged parcels. If your order has not arrived within the expected timeframe, or arrives damaged, please contact us at sales@ezidri.co.nz with your order number and we will help track it down or arrange a remedy.

Questions. Any questions or queries about shipping are best sent to us by email at sales@ezidri.co.nz.

Ezidri (Hydraflow Industries NZ Ltd), Suite 16138, PO Box 13117 Tauranga Central, Tauranga 3141, New Zealand